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As part of our user insights, we conducted survey questions which 20 staff members participated in. The responses that we got from staff members shaped and changed our creative process, eventually concluding to our main idea 'Fasten your cyber-belt'. 

 

Below are some of the staff members responses.  

How important is it to you to be cyber safe when travelling internationally for work?

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"Important to know that it's there, but I don't engage with cybersecurity preparation myself beyond ensuring that I use trusted connection sources (i.e. campus or hotel WIFI)"

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"It is important as I have teaching commitments in Singapore and occasionally on research trips overseas" 


 

What is your cyber behaviour when travelling internationally? Do you use public wifi to access RMIT sites etc? 

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"I don't tend to use public WIFI. I will purchase an overseas SIM card to use mobile data on my phone and only use internet connections (WIFI or ethernet) in locations that I'm living/working in (such as hotel, university campus or convention centre)" 

 

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"I am very selective about which public wifi I use and I usually restrain from using random ones"

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What are the current cybersecurity measures implemented for current RMIT staff members? 

 

"Honestly, I'd have to look at the RMIT website to know, as I haven't had to engage with it beyond password security and setting network settings to "public" on my laptop" 

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"They make staff change passwords quite regularly and lately began to send out phishing emails to test staff complacency" 


 

What improvements to staff cybersecurity would you like to see happen at RMIT? 

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"Nothing that I can think of immediately. I appreciate that they haven't adopted the taxing multi-step authentication that Monash University currently mandates (which can take 5 minutes out of the start of classes to log on to some systems)" 

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"I am not quite sure - given my research is quite Internet-heavy. Maybe a list recommendation on popular services based on cybersecurity concerns and which possible "safer" alternatives there are" 

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How effective would an app be to notify, educate and raise awareness of cybersecurity when travelling internationally?

 

"I'm not sure. I can't imagine how I would use it".

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"I’d prefer a mobile website, email notifications or text messages … it is a low-frequency thing and I wouldn’t install an app for that"

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"I would probably like this function to be enfolded into other apps rather than it be one of its own" 

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If you were to travel internationally, would you actively use an app for reminders and recommendations of cyber safety? If not, what would you prefer? 

 

"I don't think I would. I am more likely to do my research before I travel and routinise my habits to make my cyber-use safer (i.e. know where I can access trusted wifi, ensure adequate password protection on devices). I think that a website/app that acted as a checklist would be a lot more useful for someone like me. Having an app either nudging me or which I have to check manually would just be another drain on my brain space"

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 "I'd want an app that automatically warned/alerted me rather than having to go into the app each day to check"

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Audio User Testing from two RMIT staff members 

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